RETURN/EXCHANGE POLICY 

PLEASE follow all directions when placing an order and double check that everything is correct prior to placing your order.  

Use our sizing charts listed as a reference as well. Our system does not allow for any changes to be made, even by admins and customer service. So once your order is submitted, it is confirmed and created as requested in the order. 

There are no returns or exchanges on any of our items. This includes products that are not monogrammed. Once we add designs to our materials, the design cannot be removed.  Once we stitch an item, it cannot be undone. Everything from our shop is custom handmade in the order received, which is indicated by our processing time. 

We cannot accept an exchange and/or return if you ordered the wrong size or you don't like the color thread you chose; or because our processing time was not noted at the time you placed an order. Our processing time is stated at 9-14 business days for DTG, Vinyl, and embroidery items. 

If there is a mistake on our end, we will be glad to fix it or offer you a refund.  If we have made a mistake, please contact us ASAP.  Your item will only be remade/refunded if you have emailed us within 30 days of receiving your item.